European Call Centre & Customer Service Awards 2014 highlights

European Call Centre & Customer Service Awards 2014 highlights

European Call Centre & Customer Service Awards 2014 highlights

The upper echelon of European customer service was determined at the European Call Centre & Customer Service Awards ceremony held in June at Old Billingsgate in London. As always, the ceremony was a glamorous affair as the customer service industry turned out in force for this prestigious gathering and comedian Kevin Bridges acting as compare

By Vocalcom

The Call Center is Here to Stay

When a customer has an urgent question or complaint, nothing is more irritating than reaching a voice recording, or in other words, being placed on hold. In fact, 79 percent of consumers prefer to speak to another person over the telephone over any other method of communication when trying to reach a customer service center. For this reason, phone support...
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