European Call Centre & Customer Service Awards 2014 highlights

European Call Centre & Customer Service Awards 2014 highlights

European Call Centre & Customer Service Awards 2014 highlights

The upper echelon of European customer service was determined at the European Call Centre & Customer Service Awards ceremony held in June at Old Billingsgate in London. As always, the ceremony was a glamorous affair as the customer service industry turned out in force for this prestigious gathering and comedian Kevin Bridges acting as compare

By Vocalcom

In Less Than One Year, We've Gained 10 Percent More Internet Users

If you’re still not convinced of the influence of the Internet-empowered consumer, the time to think about reconsidering would be right now. New research from Pew Internet shows that the number of individuals who don’t use the Internet is quickly declining. In fact, less than one year ago, 25 percent of adults reported not using the Internet, while today, that...
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