Exclusive Resorts Success by Salesforce Strategic Projects

Exclusive Resorts Success by Salesforce Strategic Projects

Exclusive Resorts Success by Salesforce Strategic Projects

Exclusive Resorts is the world's foremost private club for luxury vacations. They combine stunning luxury villas in the best destinations, customized "bucket list" journeys, VIP members-only events, immersive cultural experiences and access to elite private clubs into a single, seamless membership. Exclusive Resorts was looking to strategically improve its customer experience through an application for their Ambassadors, Concierges, and Members, and worked with the Mobile & Emerging Technologies and Customer Experience Design teams to built a state-of-the-art custom responsive community allowing Members and Concierges to interact with each other to manage various aspects of the reservation. The Strategic Projects practices, including the Mobile & Emerging Technologies and Customer Experience Design teams delivered beyond their expectations with a fully branded, responsive solution built on the Salesforce Platform.

By Vocalcom

Why a Cloud Contact Center Is No Longer Just a Perk

Years ago, the cloud was either a myth or an advanced, new perk for call center managers looking to get a leg up on the competition. In 2008, the adoption rate of cloud-based contact center solutions was a mere 2.2 percent; however, by 2011, that figure more than doubled to 5.9 percent, and by the end of 2015, it’s expected...
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