Exclusive Resorts Success by Salesforce Strategic Projects

Exclusive Resorts Success by Salesforce Strategic Projects

Exclusive Resorts Success by Salesforce Strategic Projects

Exclusive Resorts is the world's foremost private club for luxury vacations. They combine stunning luxury villas in the best destinations, customized "bucket list" journeys, VIP members-only events, immersive cultural experiences and access to elite private clubs into a single, seamless membership. Exclusive Resorts was looking to strategically improve its customer experience through an application for their Ambassadors, Concierges, and Members, and worked with the Mobile & Emerging Technologies and Customer Experience Design teams to built a state-of-the-art custom responsive community allowing Members and Concierges to interact with each other to manage various aspects of the reservation. The Strategic Projects practices, including the Mobile & Emerging Technologies and Customer Experience Design teams delivered beyond their expectations with a fully branded, responsive solution built on the Salesforce Platform.

By Vocalcom

Part 3 - Turning Your Contact Center into More than Just a Cost Center

A mere few years ago, telephony-centric roadmap planning for the contact center primarily focused on proprietary hardware elements. However, as technology shifted to encompass integrated software suites, so too much contact center managers and decision makers shift their planning for similar integration. Contact centers plans of yesteryear need to be left on the cutting room floor as the industry lends...
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