Experience Is The New Innovation

Experience Is The New Innovation

Experience Is The New Innovation

Time is more precious than ever and customers have very little patience for software that requires them to learn – or even think. Microprocessors, wireless chips, and sensors are cheap – and getting cheaper. Bandwidth and wireless connectivity are nearly ubiquitous and support solutions that only a few short years ago would have been considered science fiction. Moving forward, software solutions with an impact on the bottom line will come from design that thinks of the customer first while leveraging the cloud, social, and Big Data to deliver solutions that are both compelling to users and smart enough to react in real-time and adapt to a user’s experience as they move through their day. This was the topic at a recent Macadamian customer event. We had a great time discussing how “Experience is the New Innovation.” I look forward continuing the conversation on insight-based software creation where both design is informed by technology, and technology is informed by design. Let me know what you think… Fred

By Vocalcom

Getting a Firm Grasp on Customer Retention

As the manager of a cloud-based contact center, we understand the volume of your concern over customer service. Of course, we also know the role customer retention plays in solving this equation. After all, effectively measuring and analyzing customer retention can prove to be one of most valuable ways that an enterprise can spend its time. In the simplest terms,...
View Full Article