Exponential Prometheus | SU Summit Spain

Exponential Prometheus | SU Summit Spain

Exponential Prometheus | SU Summit Spain

Sinfonietta de San Francisco de Paula "Exponential Promethesus" Learn more about SU Summits: http://singularityu.org/global/summits/

By Vocalcom

How to Transform Contact Centers into Customer Engagement Centers

In the past, contact centers have often played a passive role in customer service, handling inquiries without necessarily taking a dominant position in a brand’s overall customer service strategy. However, modern times have radically transformed the contact center into a dynamic, proactive customer engagement center. Indeed, more and more brands are recognizing their critical role in delivering great customer experiences...
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