FedEx Delivers a Better Customer Service Experience via Analytics

FedEx Delivers a Better Customer Service Experience via Analytics

FedEx Delivers a Better Customer Service Experience via Analytics

In this 30-minute webcast by 1to1 Media, Larry Midyett, manager, customer service quality assurance at FedEx, discusses how FedEx is using customer analytics tools to learn more about its customers and to strengthen the customer service experience.

By Vocalcom

Conversational Commerce is Key to Millennial Customer Engagement

Conversational commerce is both simplifying and revolutionizing the customer experience. It's easier than ever to connect with favorite brands, asking for assistance and making purchases on the go. The revolutionary part is that customer experience has become infinitely richer and more personal. In the past, automation and mobile customer service have fallen short of customer expectations or simply lacked the...
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