FedEx Delivers a Better Customer Service Experience via Analytics

FedEx Delivers a Better Customer Service Experience via Analytics

FedEx Delivers a Better Customer Service Experience via Analytics

In this 30-minute webcast by 1to1 Media, Larry Midyett, manager, customer service quality assurance at FedEx, discusses how FedEx is using customer analytics tools to learn more about its customers and to strengthen the customer service experience.

By Vocalcom

Finding the Right Telemarketing Software for the Small Business

To get the word out about your small business, you may have tried nearly everything – a Yellow Pages display listing, expensive newspaper ads, time-intensive social media and e-mail blasts – yet you may feel like the midnight to 6 A.M. disc jockey plaintively asking: Is anybody listening? The question isn’t if your audience is there; they are certainly there,...
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