FedEx Delivers a Better Customer Service Experience via Analytics

FedEx Delivers a Better Customer Service Experience via Analytics

FedEx Delivers a Better Customer Service Experience via Analytics

In this 30-minute webcast by 1to1 Media, Larry Midyett, manager, customer service quality assurance at FedEx, discusses how FedEx is using customer analytics tools to learn more about its customers and to strengthen the customer service experience.

By Vocalcom

The Numbers Don't Lie: Hosted Unified Communications is Defining the Contact Center

It is undeniable: Every company today is challenged with the balancing act of keeping business efficiency uncompromised while satisfying budget constraints or limitations. This is especially true for smaller companies that may not have access to the expendable finances or resources that larger enterprises enjoy. Throw an economic downturn in the mix and you’d assume business investments would follow suit,...
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