FIELD 2 DASH Days

FIELD 2 DASH Days

FIELD 2 DASH Days

In preparation for their global immersion, FIELD 2 teams participate in a challenging, team-based exercise called the Product Development Dash (DASH). By practicing Design Thinking, a structured approach to meeting unmet customer needs, students develop a product or service for the US market similar to what their Global Partner will require come January.

By Vocalcom

What Customer Service Improvement Projects Are You Prepared to Undertake?

Research is now showing that call center managers and decision makers are being more selective than ever when it comes to what customer service improvement projects they’re willing to undertake. This is pretty understandable; so far in 2013, there have been a multitude of top trends and opportunities made available that can help companies craft a solid roadmap for success,...
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