FIELD 3: Integrative Intelligence

FIELD 3: Integrative Intelligence

FIELD 3: Integrative Intelligence

In the third module of Field Immersion Experiences for Leadership Development (FIELD), first-year students work in small teams to develop and launch microbusinesses.

By Vocalcom

What Role Does Gamification Play in the Call Center?

While every job is always going to feel like ‘work’ to a certain extent, gamification is making strides to reduce that feeling as much as possible. Gamification is the process is which normal work processes are turned into competitive activities, transforming goals into awards to build a sense of camaraderie among co-workers. When it comes to call center software, there...
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