Field Level Security in Microsoft Dynamics CRM 2015 Autumn '14

Field Level Security in Microsoft Dynamics CRM 2015 Autumn '14

Field Level Security in Microsoft Dynamics CRM 2015 Autumn '14

See how field-level security in Microsoft Dynamics CRM 2015 lets system administrators and customizers secure out-of-box fields in this short video featuring Brandon Simons. For more information, visit the CRM Customer Care Center - http://www.microsoft.com/en-us/dynamics/crm-customer-center/default.aspx Or, the CRM Help Center - http://www.microsoft.com/en-us/dynamics/crm-help-center/default.aspx

By Vocalcom

The Call Center Manager's Role in Handling Customer Complaints

Customer complaints and problems, service agents are trained and empowered to solve most them on their own using business rules that are preset in a company’s call center software. There are some service recovery situations, however, in which the conversation needs to be escalated to a manager. The manager has three key responsibilities during an escalated call: 1.       Satisfy the...
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