Field Nation's Success Story

Field Nation's Success Story

Field Nation's Success Story

Field Nation uses Data.com to scale and personalize marketing interactions.

By Vocalcom

5 Steps for Improving First Contact Resolution

When customers reach out to contact center agents for support, they are looking for quick and efficient answers. While agents normally strive to deliver the best service possible with first contact resolution, or FCR, there are a number of methods and behaviors extending beyond an agent's interaction with a customer that can improve the overall experience for agents and customers...
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