Fireside Chat with Marc Benioff and Tony Prophet: Dreamforce 2014 Innovation Keynote

Fireside Chat with Marc Benioff and Tony Prophet: Dreamforce 2014 Innovation Keynote

Fireside Chat with Marc Benioff and Tony Prophet: Dreamforce 2014 Innovation Keynote

Windows has transformed the way people work, play, learn and create -- a platform with more than 1 Billion active users worldwide. Join Salesforce Chairman and CEO, Marc Benioff and Microsoft’s Corporate Vice President of Windows Marketing, Tony Prophet as they discuss Cloud and Mobile trends for enterprise companies and hear how the new Salesforce / Microsoft partnership will make your business even more productive in the days ahead.

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8 Points to Consider for Customer Journey Maps

Customer journey maps are essential to having a global view of your brand’s customer service expectations. A comprehensive map may identify all the interactions a customer is expected to have along the way, as well as the motivations behind each step and the questions that may arise. No matter how thorough your brand may be during the mapping process, there...
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