FOCUS Foods Inc wins 2015 New Venture Competition social enterprise track

FOCUS Foods Inc  wins 2015 New Venture Competition social enterprise track

FOCUS Foods Inc wins 2015 New Venture Competition social enterprise track

FOCUS Foods Inc. wins the social enterprise track Peter M. Sacerdote $50,000 Grand Prize of the 2015 New Venture Competition. FOCUS Foods in an urban aquaponics farm that will be a self-sustaining symbiotic fish and produce system. Team members: Julia Kurnik, HKS and Geoff Becker. Learn more about NVC at www.hbs.edu/nvc. More about the HBS social enterprise initiative: www.hbs.edu/socialenterprise.

By Vocalcom

Customer Loyalty is a Two-Way Street

In the contact center world, it’s easy for agents to become overly concerned about how customers view them. Are they doing too much? Not enough? Helpful? Unhelpful? It turns out, though, that customer/business interaction is a two-way street. Customers are less concerned with anything lacking during their interactions with you, but rather want more control over the entire the process...
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