FOCUS Foods Inc. wins Grand Prize 2015 New Venture Competition social enterprise track

FOCUS Foods Inc. wins Grand Prize 2015 New Venture Competition social enterprise track

FOCUS Foods Inc. wins Grand Prize 2015 New Venture Competition social enterprise track

FOCUS Foods Inc. talks about winning the social enterprise track $50,000 Grand Prize of the 2015 New Venture Competition. FOCUS Foods in an urban aquaponics farm that will be a self-sustaining symbiotic fish and produce system. Team members: Julia Kurnik, HKS and Geoff Becker. Learn more about NVC at www.hbs.edu/nvc. More about the HBS social enterprise initiative: www.hbs.edu/socialenterprise.

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Top 10 Tips for Reducing Average Handling Time

Contact center agents have to strike a delicate balance when it comes to delivering excellent customer service. On one hand, quality should never be compromised and customer satisfaction is always top priority. However, time is of the essence for both companies and customers alike: it's costly for businesses when agents spend too much time with a single customer (especially on...
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