FOCUS Foods Inc. wins Grand Prize 2015 New Venture Competition social enterprise track

FOCUS Foods Inc. wins Grand Prize 2015 New Venture Competition social enterprise track

FOCUS Foods Inc. wins Grand Prize 2015 New Venture Competition social enterprise track

FOCUS Foods Inc. talks about winning the social enterprise track $50,000 Grand Prize of the 2015 New Venture Competition. FOCUS Foods in an urban aquaponics farm that will be a self-sustaining symbiotic fish and produce system. Team members: Julia Kurnik, HKS and Geoff Becker. Learn more about NVC at www.hbs.edu/nvc. More about the HBS social enterprise initiative: www.hbs.edu/socialenterprise.

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10 Tips for Exceptional Customer Service - Part 1

Many brands settle for delivering adequate, reactive customer service, with the belief that keeping up with customer inquiries and following through with orders are enough. While these steps are certainly important to keeping customers happy, truly exceptional customer service means surpassing expectations and giving customers what they didn’t even know they wanted. According to the 2015 Aspect Consumer Experience Survey,...
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