Forecast Accurately With Collaborative Forecasts

Forecast Accurately With Collaborative Forecasts

Forecast Accurately With Collaborative Forecasts

Learn how to predict and plan the sales cycle from pipeline to closed sales, and manage sales expectations throughout the organization with Collaborative Forecasts. A forecast is an expression of expected sales revenue based on the gross rollup of a set of opportunities. Forecasts can include adjustments made by forecast managers to their subordinates' forecasts as well as adjustments made by users to their own forecasts. In the rollup table on the forecasts page, forecasts are organized by forecast category, time period, and optionally by product family.

By Vocalcom

FCR, Multi-Channel and More: Does Your Call Center Software Keep Your Customers Happy?

It’s a relatively simple question: does your call center software keep your customer satisfied and happy? Call center software, at its best, should take what we know about customers’ wants and needs and convert that knowledge into practical applications that can help the organization run as efficiently as possible. Let’s take at some pertinent customer satisfaction statistics that are most...
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