Forrester and the Age of the Customer: Our Employees' Perspective

Forrester and the Age of the Customer: Our Employees' Perspective

Forrester and the Age of the Customer: Our Employees' Perspective

The Age of the Customer is a time where customers have more power than ever before. This is an era that is massively changing the business and consumer world. Here, Forresterites describe what it's like to be a part of this big idea, how it impacts our work with our clients, and how it coincides with Forrester's spirit of collaboration.

By Vocalcom

Have You Ever Considered Outsourced Telemarketing?

Many corporations and individuals are relying on others to take care of certain tasks, with the main effort behind this being to conserve resources. However, “resources” does not necessarily mean finances and funds; today, it now includes the elements of time and energy, as well as money. In the context of customer service and telemarketing software, some companies find that...
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