Forrester and the Age of the Customer: Our Employees' Perspective

Forrester and the Age of the Customer: Our Employees' Perspective

Forrester and the Age of the Customer: Our Employees' Perspective

The Age of the Customer is a time where customers have more power than ever before. This is an era that is massively changing the business and consumer world. Here, Forresterites describe what it's like to be a part of this big idea, how it impacts our work with our clients, and how it coincides with Forrester's spirit of collaboration.

By Vocalcom

Top Threats Facing Your Contact Center

Incorporating stellar call center software is of the utmost importance for any flourishing business, regardless of its size. That’s because the right solutions are often your first line of defense in proactively preparing for threats against your contact center. As you sharpen the pencil and take out the calculator to figure out how to weave these solutions into your business...
View Full Article