Forrester Leadership Boards: A Member's View

Forrester Leadership Boards: A Member's View

Forrester Leadership Boards: A Member's View

Sue Hendricks, Vice President of Information Services at PMA Insurance Group, talks about the value she receives from Forrester's Application Development & Delivery Council, an exclusive Forrester Leadership Board peer group for exchanging next and best practices. To learn more about Forrester Leadership Board membership, please visit http://www.forrester.com/FLB/-/E-MPL41.

By Vocalcom

Top 5 Tips for Excellent Customer Service on Facebook

Of all the social media channels used for customer service, Facebook maintains great popularity as a preferred channel for customer engagement. According to ZDNet, one study found Facebook to be the top customer service channel on social media. Unlike Twitter, which tends to be conversational and move quickly with limited characters, or other sites such as Instagram, which tend to...
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