Forrester Leadership Boards: A Member's View

Forrester Leadership Boards: A Member's View

Forrester Leadership Boards: A Member's View

Sue Hendricks, Vice President of Information Services at PMA Insurance Group, talks about the value she receives from Forrester's Application Development & Delivery Council, an exclusive Forrester Leadership Board peer group for exchanging next and best practices. To learn more about Forrester Leadership Board membership, please visit http://www.forrester.com/FLB/-/E-MPL41.

By Vocalcom

Using Intelligent Predictive Dialer to Grow Faster

Contact center agents are faced with the uncertain task of reaching out to customers, often with the looming concern of a slow connection, hangup, or being directed to voicemail or a fax machine. As time and productivity are lost, so are potential customers when agents are aiming to make a sale. Numerous reports have found that up to half of...
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