Friday Fives: August 15, 2014

Friday Fives: August 15, 2014

Friday Fives: August 15, 2014

Google Small Business Community Advisors elaborate via video on the week's top questions. This week, Andrew Rulnick talks about making your website effective to reach potential customers, and more. Join the Google Small Business Community: http://g.co/GSBC

By Vocalcom

Don't Underestimate the Power of Online Service for Older Customers

The telephone still stands as the preferred method of communication for older consumers; however, the right call center software solution can be the key needed to bringing more of these traditional individuals over into the online realm. Confusion and usability are often cited as top reasons for older customers staying away from online service, but a recent study by Forrester...
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