Friday Fives: August 22, 2014

Friday Fives: August 22, 2014

Friday Fives: August 22, 2014

Google Small Business Community Advisors elaborate via video on the week's top questions. This week, Michael Johnston talks about the values of blogging and social media for your business. Join the Google Small Business Community: http://g.co/GSBC

By Vocalcom

Social Media and Your Contact Center: What You Need to Know

Whether contact center managers like it or not, social media is becoming a huge part of what every contact center needs to utilize in order to be successful. More statistical evidence is showing just how important social media continues to be; 81 percent of survey respondents noted that their friends’ social media posts directly influence their purchase decisions, for instance....
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