Future Leaders | SU Summit Spain

Future Leaders | SU Summit Spain

Future Leaders | SU Summit Spain

It´s been an amazing two days here at the #SUSummit Spain. Singularity University invited a large number of students to ensure they get a jumpstart into the future. Based on their questions to Raymond, Rob, Daniel, Nigel they seem to get it. It makes me feel really good that these future leaders got to put their exponential thinking hat on. It's going to be amazing to see what these kids come up with. After yesterday, everybody seems so positive about the future. I think that's the essence of this event! More at http://singularityu.org/global/summits/

By Vocalcom

The Complexity of the Contact Center Customer Ecosystem

When it comes to customer service, getting it “right” feels like the easiest thing in the world. Just ask the customer what they want, surely. The problem with this approach, though, is that customers often have varying needs and priorities depending on their circumstances. Furthermore, customers have preferences in how they engage with contact center agents. While the emergence of...
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