Future Leaders | SU Summit Spain

Future Leaders | SU Summit Spain

Future Leaders | SU Summit Spain

It´s been an amazing two days here at the #SUSummit Spain. Singularity University invited a large number of students to ensure they get a jumpstart into the future. Based on their questions to Raymond, Rob, Daniel, Nigel they seem to get it. It makes me feel really good that these future leaders got to put their exponential thinking hat on. It's going to be amazing to see what these kids come up with. After yesterday, everybody seems so positive about the future. I think that's the essence of this event! More at http://singularityu.org/global/summits/

By Vocalcom

Part 3 - Turning Your Contact Center into More than Just a Cost Center

A mere few years ago, telephony-centric roadmap planning for the contact center primarily focused on proprietary hardware elements. However, as technology shifted to encompass integrated software suites, so too much contact center managers and decision makers shift their planning for similar integration. Contact centers plans of yesteryear need to be left on the cutting room floor as the industry lends...
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