Future Leaders | SU Summit Spain

Future Leaders | SU Summit Spain

Future Leaders | SU Summit Spain

It´s been an amazing two days here at the #SUSummit Spain. Singularity University invited a large number of students to ensure they get a jumpstart into the future. Based on their questions to Raymond, Rob, Daniel, Nigel they seem to get it. It makes me feel really good that these future leaders got to put their exponential thinking hat on. It's going to be amazing to see what these kids come up with. After yesterday, everybody seems so positive about the future. I think that's the essence of this event! More at http://singularityu.org/global/summits/

By Vocalcom

The Double A's of Customer Complaints: Acknowledge and Apologize

Understanding, sympathy, empathy and compassion – these are all valuable and necessary traits for a customer service rep; however, these emotions can easily get lost while interacting with a particularly rowdy customer. Even more, today’s call center interaction is much different than that of yesteryear, where it now involves multiple lines of communication, including social, Web and mobile. To ensure...
View Full Article