Futurist Speaker: Agile Leadership to Grow Fast!

Futurist Speaker: Agile Leadership to Grow Fast!

Futurist Speaker: Agile Leadership to Grow Fast!

Clip from Patrick Dixon's keynote at the Sampo Liidrite Forum in Estonia on leading an agile and successful business. The business world changes so rapidly that business struggle to adapt. Having multiple business plans, forecasting risk managing a successful business. Being agile, lean, having flatter structures and enabling faster decision making. British Airways responded and implemented a new business plan to September 11 within 48 hours. Supply chain management and preparing for the future. Futurist keynote speaker, Patrick Dixon - author 15 books on global trends and Chairman of Global Change Ltd - is an international inspirational lecturer, and expert, on leadership, management, supply chain, innovation, trends analysis and business strategy. He has been ranked one of the 20 most influential business thinkers alive today (Thinkers 50). For more articles and videos please visit: http://www.globalchange.com Subscribe to Patrick's YouTube Channel: http://www.youtube.com/subscription_center?add_user=pjvdixon Google+ https://plus.google.com/PatrickDixonFuturist LinkedIn: http://uk.linkedin.com/in/patrickdixon Twitter: https://twitter.com/patrickdixon Facebook: https://www.facebook.com/drpatrickdixon

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10 Customer Service Skills for the Savvy Call Center Agent

Call center agents are on the front lines of customer service, representing the voice of a brand and playing a large role in the customer experience. While companies may train agents to do their jobs well-with technology training, call scripts, and feedback from managers, for example-there are nuances to agent behavior which can mean the difference between a poor or...
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