Gambaran Keseluruhan Pengurusan Perkhidmatan Microsoft Dynamics CRM Spring '14

Gambaran Keseluruhan Pengurusan Perkhidmatan Microsoft Dynamics CRM Spring '14

Gambaran Keseluruhan Pengurusan Perkhidmatan Microsoft Dynamics CRM Spring '14

Dalam video pendek ini, ketahui cara anda boleh memberikan ejen khidmat pelanggan anda alat yang mereka perlukan dalam Microsoft Dynamics CRM. Lihat cara anda boleh menyediakan segala-galanya di satu tempat Pengurusan Perkhidmatan, termasuk SLA, kelayakan dan pemasa kira detik untuk penyelesaian kes. http://go.microsoft.com/fwlink/?LinkID=394323 http://www.CRMcustomercenter.com

By Vocalcom

6 Essential Tips for Achieving First Contact Resolution

Timely customer service should always be a top priority for companies. However, acting swiftly without compromising quality, personalized customer service can indeed be a challenge. First contact resolution, or FCR, is an important metric for many contact centers as it indicates just how successfully customer cases are being resolved in a single interaction. Here are six tips for achieving FCR...
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