Get the right balance : Branding vs. Conversion in E-commerce

Get the right balance : Branding vs. Conversion in E-commerce

Get the right balance : Branding vs. Conversion in E-commerce

Get the right balance : Branding vs. Conversion in E-commerce Pieter Jongerius, Partner, Fabrique Netherlands Customer Festival 2014

By Vocalcom

Top Techniques for Reassuring Even the Most Difficult Customer

Service reps spend all day every day handling customer issues and inquiries. Those who are successful at this process have mastered the art of “listening,” which, in actuality, is one of the most effective call center solutions at their disposal. Don't just "Listen." Actively Listen! The last thing you want your customers to think is that you’re not listening to...
View Full Article