Get the right balance : Branding vs. Conversion in E-commerce

Get the right balance : Branding vs. Conversion in E-commerce

Get the right balance : Branding vs. Conversion in E-commerce

Get the right balance : Branding vs. Conversion in E-commerce Pieter Jongerius, Partner, Fabrique Netherlands Customer Festival 2014

By Vocalcom

7 Rules for Effective Customer Service Communication

In customer service interactions, communication means everything. Whether a customer needs help with a product purchase or is completely frustrated to the point of leaving the brand, customer service agents need to use the right skills to connect with customers in a way that leaves them calmer, satisfied, and confident in the brand. Here are seven rules for effective customer...
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