Getting Customers to their Happy Place with Microsoft Dynamics CRM

Getting Customers to their Happy Place with Microsoft Dynamics CRM

Getting Customers to their Happy Place with Microsoft Dynamics CRM

The onset of social media and mobile technology coming together have completely impacted our human behavior - including our trust systems. It's important to reach your customers where they're at and on the media channels they're using to build a trusting relationship. Microsoft Dynamics CRM can help you help your customers get to their happy place.

By Vocalcom

5 Key Words for Building Customer Centricity

Customer experience these days is far more personal than it once was. It’s no longer enough to take a reactive approach: Customers seek proactive and humanized brand engagement that takes their perspective, not the brand’s. Indeed, customer centricity begins with assuming the customer’s point of view and asking at every step of the journey, “Is this what the customer wants?”...
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