Getting Started with Online Retail (Featuring Shopify)

Getting Started with Online Retail (Featuring Shopify)

Getting Started with Online Retail (Featuring Shopify)

According to Forrester, e-retail sales in the US are expected to grow 57% in the next few years. For small businesses, this represents an opportunity to get new customers or reach your existing ones in different ways. Shopify joined the Google Small Business Community on February 26 at 1 PM PT to discuss how you can expand your business by getting started with online retail. Join the Google Small Business Community: http://g.co/gsbc

By Vocalcom

What is Customer Relationship Management?

From BPO and IP to CEM and SIP, call center jargon often seems like a dizzying maze of mysterious acronyms. Today, we’re focusing on one of them: CRM, or Customer Relationship Management. First, let’s clarify exactly what is meant by customer relationship management. Our own CRM partner, Salesforce, excellently defines the term in a recent blog post, comparing it to...
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