Getting to Know Class of 2016

Getting to Know Class of 2016

Getting to Know Class of 2016

Members of the Class of 2016 reveal an interesting (some would say surprising!) fact about themselves.

By Vocalcom

Top 10 Customer Engagement Trends for 2016 - Part 1

With the arrival of a new year, contact centers are set to experience shifts in customer engagement strategy. While many of the trends to be expected in 2016 closely mirror current ones, the ways in which technologies are implemented, agents train for and deliver service, and consumers choose to interact with their preferred brands will emphasize greater personalized attention and...
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