Getting to Know Class of 2016

Getting to Know Class of 2016

Getting to Know Class of 2016

Members of the Class of 2016 reveal an interesting (some would say surprising!) fact about themselves.

By Vocalcom

5 Tips for Handling Customer Complaints in the Contact Center

In customer experience, complaints are an unfortunate but inevitable part of the process. Without some negative feedback from time to time, your brand may not always recognize where improvements can be made and what your customers are looking for. For this reason, it’s important to embrace complaints as an opportunity to learn more about your brand and how to engage...
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