Go Under the Covers with the Salesforce1 Platform

Go Under the Covers with the Salesforce1 Platform

Go Under the Covers with the Salesforce1 Platform

The new Salesforce1 is the next big thing in mobile app development. Come listen to Scott Holden and Andrew Waite, VPs of the Salesforce1Platform, give us a behind the scenes look at the making of the next generation of the Salesforce1 Platform.

By Vocalcom

Research Shows Customer Service Leaders Struggle Balancing Cost and Customer Satisfaction

A vast majority of customer service managers or decision-makers say that providing “good customer service” is among their top strategic priorities; however, a majority struggle with the act of balancing cost and customer satisfaction. In fact, only 37 percent of companies have a dedicated budget for customer experience improvement initiatives, according to a recent whitepaper from top industry analyst Forrester...
View Full Article