Google Glass Demo - DiscoverSimple Assist

Google Glass Demo - DiscoverSimple Assist

Google Glass Demo - DiscoverSimple Assist

This demo uses the latest smart glass like Google Glass to enable a hands-free laptop repair scenario powered by SAP API management and SAP Gateway with connectivity through Cloud to SAP systems (like SAP business suite) to retrieve laptop details, repair steps, parts inventory and order missing parts real-time. The app also displays the powerful 3D laptop model with repair instructions and parts inventory level. SAP API Management makes digital access simple, scalable and secure, so customers can share digital assets and processes beyond traditional applications and websites. The SAP Gateway technology enables development of innovative solutions with "Anywhere World Class UX" on cutting edge devices and can seamlessly provide APIs via the SAP API management solution. This demo app was jointly developed by SAP and partner Quantilus.

By Vocalcom

Transitioning to a Multi-Channel Call Center Approach Isn't Always That Easy

Customers today continue to demand more – including more responsive service and in more ways than just voice. In fact, according to Econsultancy’s Multichannel Retail Survey, 39 percent of participants said that it is “very important” to be able to interact with companies using different channels. Engaging via a cross-channel interaction builds on customer behavior both past and current. Today,...
View Full Article