Google+ Hangout: VOC Insight & Understanding

Google+ Hangout: VOC Insight & Understanding

Google+ Hangout: VOC Insight & Understanding

Join the CX Experts as they discuss VOC, Customer Insights, and Customer Understanding.  Topics will include leading-edge approaches, common pitfalls, and emerging trends.

By Vocalcom

Approaching Multi-Channel Customer Service the Right Way

Your customers have been talking. Do you want to know what they’re saying? Research shows that a lot of it has to do with multi-channel service – and why your customers need it. In fact, Forrester recently blogged about the explosion of servicing and engaging customers over multiple, innovative channels. Even more, recent research is showing that a disruption across...
View Full Article