Google+ Hangout with CX Experts: Metrics, Measurement, and ROI

Google+ Hangout with CX Experts: Metrics, Measurement, and ROI

Google+ Hangout with CX Experts: Metrics, Measurement, and ROI

We Hangout with our CX Experts the last Wednesday of each month at 12:00 pm ET for a conversation around one of the six core competencies of Customer Experience. Please join us by asking your question live in the comments portion of the Hangout or on Twitter with #CXPAHangout We will be joined this week by CX Experts: +Lynn Hunsaker  +Jim Rembach  +Andrew McInnes

By Vocalcom

Utilizing Common Smartphone Features to Inform Contact Center Clients

In running a contact center, it is important to realize how customers most frequently utilize their time. By knowing how the customer lives, the organization can more effectively reach out and connect to the customers that they serve. One interaction that cannot be ignored is using the “contact center” that the customer has at their immediate disposal—their smartphone. In an...
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