Google+ Hangout with CX Experts: Metrics, Measurement, and ROI

Google+ Hangout with CX Experts: Metrics, Measurement, and ROI

Google+ Hangout with CX Experts: Metrics, Measurement, and ROI

We Hangout with our CX Experts the last Wednesday of each month at 12:00 pm ET for a conversation around one of the six core competencies of Customer Experience. Please join us by asking your question live in the comments portion of the Hangout or on Twitter with #CXPAHangout We will be joined this week by CX Experts: +Lynn Hunsaker  +Jim Rembach  +Andrew McInnes

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Inbound and Outbound Telemarketing - What's the Difference?

The telemarketing industry is raking in revenue by the hundreds of millions. It has proven to be a successful business with customers purchasing products or solutions because they feel they are specially suited to their needs or that they snagged a great deal, among other reasons. For those looking to get a better overview of the primary types – including inbound...
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