Google+ Hangout with CX Experts: Metrics, Measurement, and ROI

Google+ Hangout with CX Experts: Metrics, Measurement, and ROI

Google+ Hangout with CX Experts: Metrics, Measurement, and ROI

We Hangout with our CX Experts the last Wednesday of each month at 12:00 pm ET for a conversation around one of the six core competencies of Customer Experience. Please join us by asking your question live in the comments portion of the Hangout or on Twitter with #CXPAHangout We will be joined this week by CX Experts: +Lynn Hunsaker  +Jim Rembach  +Andrew McInnes

By Vocalcom

A Carefully Constructed Roadmap Can Increase Contact Center Flexibility

One of the largest benefits to contact centers is the numerous applications and components that are available in the technology. Tools like predictive dialing, e-mail management, chat services, quality monitoring and interactive voice response (IVR), for example, have been some of the most successful and widely implemented; however, there can be a downside to all of these options that surfaces...
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