Google+ Hangout with CX Experts: Metrics, Measurement, and ROI

Google+ Hangout with CX Experts: Metrics, Measurement, and ROI

Google+ Hangout with CX Experts: Metrics, Measurement, and ROI

We Hangout with our CX Experts the last Wednesday of each month at 12:00 pm ET for a conversation around one of the six core competencies of Customer Experience. Please join us by asking your question live in the comments portion of the Hangout or on Twitter with #CXPAHangout We will be joined this week by CX Experts: +Lynn Hunsaker  +Jim Rembach  +Andrew McInnes

By Vocalcom

Key Differences Between Disaster Recovery and Business Continuity

With 73 percent of businesses having experienced some type of operations interruption over the past five years, it has become more critical than ever before to understand the importance and distinctions between disaster recovery (DR) and business continuity (BC). Oftentimes, the definitions of the two terms get muddled together because they both strive to achieve a similar goal: save businesses...
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