Google+ Hangout with the CX Experts: Customer-Centirc Culture

Google+ Hangout with the CX Experts: Customer-Centirc Culture

Google+ Hangout with the CX Experts: Customer-Centirc Culture

Join the CX Experts as they discuss Customer-Centric Culture.  The discussion will focus on creating / nurturing culture within an organization, and additionally, the practices and standards that encourage all employees to focus on delivering outstanding customer experiences.

By Vocalcom

The Call Center Agents' Role in Handling Customer Complaints

The call center agent is a company’s first line of defense when it comes to solving customers’ problems. As such, they often bear the brunt of a customer’s frustration, despite the fact that they didn’t personally cause the problem. It’s their responsibility to do everything in their power to ensure that the customer is completely satisfied. The right call center software...
View Full Article