Google+ Hangout with the CX Experts: Customer-Centirc Culture

Google+ Hangout with the CX Experts: Customer-Centirc Culture

Google+ Hangout with the CX Experts: Customer-Centirc Culture

Join the CX Experts as they discuss Customer-Centric Culture.  The discussion will focus on creating / nurturing culture within an organization, and additionally, the practices and standards that encourage all employees to focus on delivering outstanding customer experiences.

By Vocalcom

6 Key Words for Driving Social Media Engagement

Social media platforms continue to play a key role in customer engagement and, further, the reputation and success of brands that adopt them. From searching for product information in-store on smartphones to tweeting service requests, customers are not only showing an increased demand for engagement on these channels but inciting brands to change the way they use them to meet...
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