Google+ Hangout with the CX Experts: CX Strategy

Google+ Hangout with the CX Experts:  CX Strategy

Google+ Hangout with the CX Experts: CX Strategy

We Hangout with our CX Experts the last Wednesday of each month at 12:00 pm ET for a conversation around one of the six core competencies of Customer Experience. Please join us by asking your question live in the comments portion of the Hangout or on Twitter with #CXPAHangout This month we'll be joined by: +Erich Dietz , InMoment +Jim Rembach , Beyond Morale +Tabitha Dunn , Citrix Systems And Facilitator - Drew Hall, CXPA

By Vocalcom

Part 1 - Top Three Ways to Master the Cross-Channel Customer Experience

The world of retail never sleeps. There are customers constantly flocking to your space, filling their shopping bags and looking for in-store assistance. This has created an age-old debate regarding how to balance high customer churn with readily attentive employees. Simply put, not every customer can be personally addressed – whether it just so happens to be a busy weekday...
View Full Article