Google+ Hangout with the CX Experts: CX Strategy

Google+ Hangout with the CX Experts:  CX Strategy

Google+ Hangout with the CX Experts: CX Strategy

We Hangout with our CX Experts the last Wednesday of each month at 12:00 pm ET for a conversation around one of the six core competencies of Customer Experience. Please join us by asking your question live in the comments portion of the Hangout or on Twitter with #CXPAHangout This month we'll be joined by: +Erich Dietz , InMoment +Jim Rembach , Beyond Morale +Tabitha Dunn , Citrix Systems And Facilitator - Drew Hall, CXPA

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5 Ways Twitter is Transforming Customer Service

Social media platforms dominate the customer service sphere these days, serving as ideal channels for real-time service. However, of all social media channels, none seems to be as conversation-centric and fast-paced as Twitter. Unlike other platforms, Twitter most closely resembles traditional chat but bears additional features which have made it so popular and effective for customer service: hashtags for optimized...
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