Google+ Hangout with the CX Experts: CX Strategy

Google+ Hangout with the CX Experts:  CX Strategy

Google+ Hangout with the CX Experts: CX Strategy

We Hangout with our CX Experts the last Wednesday of each month at 12:00 pm ET for a conversation around one of the six core competencies of Customer Experience. Please join us by asking your question live in the comments portion of the Hangout or on Twitter with #CXPAHangout This month we'll be joined by: +Erich Dietz , InMoment +Jim Rembach , Beyond Morale +Tabitha Dunn , Citrix Systems And Facilitator - Drew Hall, CXPA

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6 Tips for Optimum Email Customer Service

Email remains an essential communication tool in our professional lives, no matter how many new channels have cropped up in our digital age. Despite the growing popularity of social media and other channels known for quick communication, email customer service remains in great demand. However, statistics show that timeliness and quality tend to suffer. A Forrester Research study found that...
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