Google+ Hangout with the CX Experts: CX Strategy

Google+ Hangout with the CX Experts:  CX Strategy

Google+ Hangout with the CX Experts: CX Strategy

We Hangout with our CX Experts the last Wednesday of each month at 12:00 pm ET for a conversation around one of the six core competencies of Customer Experience. Please join us by asking your question live in the comments portion of the Hangout or on Twitter with #CXPAHangout This month we'll be joined by: +Erich Dietz , InMoment +Jim Rembach , Beyond Morale +Tabitha Dunn , Citrix Systems And Facilitator - Drew Hall, CXPA

By Vocalcom

How Agents Can Prepare to Best Serve Customers

There is nothing better than the feeling of entering a restaurant without knowing what you want and having a waiter walk you through the entire meal. Even when you are unsure of what you want, a great waiter will help you arrive at your decision. For call centers, this is the type of approach that is necessary to best serve...
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