Google+ Hangout with the CX Experts: End of the Year 2014

Google+ Hangout with the CX Experts: End of the Year 2014

Google+ Hangout with the CX Experts: End of the Year 2014

Join us each month as we have a brief conversation with our CXPA CX Expert Panel.  This month we move our hangout up as we'll be celebrating the start of a new year the last Wednesday of the month. A few of our newest CX Experts will also join us this month as we wrap up Customer Experience in 2014 and look ahead to what to expect in 2015.

By Vocalcom

Top Financial Benefits of Deploying a Hosted Call Center

There has been a great deal of hype regarding the hosted contact center and, like every great technological offering, data is coming back proving just how helpful the solution can be for companies’ budgets. For instance, one of the Web’s biggest retailers, Overstock.com Inc., was recently looking for a solution to its overloaded call center infrastructure. Not only did the...
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