Google+ Hangout with the CX Experts: End of the Year 2014

Google+ Hangout with the CX Experts: End of the Year 2014

Google+ Hangout with the CX Experts: End of the Year 2014

Join us each month as we have a brief conversation with our CXPA CX Expert Panel.  This month we move our hangout up as we'll be celebrating the start of a new year the last Wednesday of the month. A few of our newest CX Experts will also join us this month as we wrap up Customer Experience in 2014 and look ahead to what to expect in 2015.

By Vocalcom

The Key to Increasing Customer Loyalty

When it comes to retaining customer loyalty, a number of factors must be considered. In fact, an Accenture Seamless Retail Study found that almost half of surveyed consumers believe retailers need to improve integrating the store, online and mobile shopping experience. The study further found that when it comes to encouraging customer loyalty, understanding and determining what exactly prompts a...
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