Google+ Hangout with the CX Experts: Experience Design, Improvement, & Innovation

Google+ Hangout with the CX Experts:  Experience Design, Improvement, & Innovation

Google+ Hangout with the CX Experts: Experience Design, Improvement, & Innovation

Join the CX Experts as they discuss Experience Design & Innovation.  Topics will include the role of leadership, the design process, and innovations for a mobile/social world.

By Vocalcom

5 Essential Tips for Measuring Customer Satisfaction

How can your brand measure customer satisfaction? With the numerous channels for customer engagement these days, it may seem a daunting task. Your brand may already rely on standard metrics such as customer satisfaction scores, however, a comprehensive look at your omnichannel practices and customers’ behavior can provide much deeper insights into their feelings. Here are five essential tips for...
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