Google+ Hangout with the CX Experts: Experience Design, Improvement, & Innovation

Google+ Hangout with the CX Experts:  Experience Design, Improvement, & Innovation

Google+ Hangout with the CX Experts: Experience Design, Improvement, & Innovation

Join the CX Experts as they discuss Experience Design & Innovation.  Topics will include the role of leadership, the design process, and innovations for a mobile/social world.

By Vocalcom

Need-to-Know Mobile Usage Statistics for Strengthening Contact Center Engagement

Mobile technology continues to advance, break barriers and redefine the state of customer service and engagement for the hyper-connected contact center. Managers need to be constantly aware of the ever-changing mobility landscape and the ways in which they can improve their offerings in order to achieve higher satisfaction rates. In light of this, leading industry research firm Pew Internet revealed...
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