Graduate Studies Program - Positively Impact a Billion People

Graduate Studies Program - Positively Impact a Billion People

Graduate Studies Program - Positively Impact a Billion People

The Graduate Studies Program (GSP) is held every summer at the NASA Research Park in Silicon Valley, California. Our 10-week immersive learning program accepts 80 participants who either apply directly to SU, or who compete in and win Global Impact Competitions (GIC). To learn more visit: http://singularityu.org/graduate-studies-program/

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5 Steps for Improving First Contact Resolution

When customers reach out to contact center agents for support, they are looking for quick and efficient answers. While agents normally strive to deliver the best service possible with first contact resolution, or FCR, there are a number of methods and behaviors extending beyond an agent's interaction with a customer that can improve the overall experience for agents and customers...
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