Great CX Creates And Sustains Loyalty

Great CX Creates And Sustains Loyalty

Great CX Creates And Sustains Loyalty

Great customer experience should be measured against the one standard that drives business: does it help create and sustain loyalty?

By Vocalcom

Giving Customer Service a Human Touch in Our Digital Age

In our digital age, customer service seems to be shifting constantly toward automation. Customers are saving time through self-service options such as IVR menus, finding answers on brand websites with FAQs, and, most recently, chatting with bots through messaging apps. Technology is indeed transforming the customer experience for greater efficiency, but what about the human touch? Certainly, there are still...
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