Great CX Creates And Sustains Loyalty

Great CX Creates And Sustains Loyalty

Great CX Creates And Sustains Loyalty

Great customer experience should be measured against the one standard that drives business: does it help create and sustain loyalty?

By Vocalcom

Social Media and Your Contact Center: What You Need to Know

Whether contact center managers like it or not, social media is becoming a huge part of what every contact center needs to utilize in order to be successful. More statistical evidence is showing just how important social media continues to be; 81 percent of survey respondents noted that their friends’ social media posts directly influence their purchase decisions, for instance....
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