Great CX Creates And Sustains Loyalty

Great CX Creates And Sustains Loyalty

Great CX Creates And Sustains Loyalty

Great customer experience should be measured against the one standard that drives business: does it help create and sustain loyalty?

By Vocalcom

What Does Your Contact Center Have Without Flexibility?

Despite today’s slowly recovering economy, some companies are experiencing exponential growth. Just take OneTouch Direct (OTD), a company that specializes in expert direct marketing program development and call center solutions in both the consumer and B2B segments. A company with humble beginnings, OneTouch Direct started out with just one small call center located in Tampa, Florida – where the company...
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