Great CX Creates And Sustains Loyalty

Great CX Creates And Sustains Loyalty

Great CX Creates And Sustains Loyalty

Great customer experience should be measured against the one standard that drives business: does it help create and sustain loyalty?

By Vocalcom

Maintaining a Call Center That Expects the Unexpected

What happens when your company’s website experiences such a drastic glitch that it could lose thousands of dollars in just minutes? Such an occurrence happened to the U.S.’s largest retailer Walmart, whose website – due to an internal error – was offering items at an almost 100 percent discount when compared to what they were originally priced at. For example,...
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