Great CX Requires Focus

Great CX Requires Focus

Great CX Requires Focus

Forrester’s CX Index helps you determine the specific actions that will move the needle on improving the quality of your customer experience.

By Vocalcom

Just How Many Customers Can You Lose Out on Without First Call Resolution?

Everyone in the business world knows that time is money, which is exactly why it’s essential to optimize your call center operations and initiatives – especially when it comes to first call resolution (FCR). FCR should be an integral part of your call center operations and objectives. Research has shown that just a one percent improvement in first call response can...
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