Great CX Requires Focus

Great CX Requires Focus

Great CX Requires Focus

Forrester’s CX Index helps you determine the specific actions that will move the needle on improving the quality of your customer experience.

By Vocalcom

5 Reasons Omnichannel Matters in Modern Customer Experience

With all the talk of messaging apps and social media these days, one may wonder if omnichannel still plays a valuable role in customer experience. Conversational commerce is shifting the way brands interact with customers, making the mobile experience more optimized and appealing than ever. However, it's for precisely this reason that omnichannel remains necessary, and even critical, to delivering...
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