Great CX Requires Focus

Great CX Requires Focus

Great CX Requires Focus

Forrester’s CX Index helps you determine the specific actions that will move the needle on improving the quality of your customer experience.

By Vocalcom

The Rising Trend of Mobile Marketing

Consumers nowadays are showing an increasing predilection for researching products and making purchases on mobile devices rather than desktops. A recent Forrester report revealed that mobile commerce surpassed desktops in retail traffic last year, while Prosper Mobile Insights indicates that 81% of smartphone users have done product research from their phones with 50% eventually making a purchase through the same...
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