Greatest risk in EVERY business is...... (Futurist speaker - banking keynote)

Greatest risk in EVERY business is...... (Futurist speaker - banking keynote)

Greatest risk in EVERY business is...... (Futurist speaker - banking keynote)

Greatest risk in any business is institutional blindness. How to reduce risks in banking and financial services. Why risk management leaders in banking made such disastrous mistakes. Patrick Dixon is a keynote speaker and advisor to many of the world's largest banks and insurers on a wider range of global trends including risk management.

By Vocalcom

Transitioning to a Multi-Channel Call Center Approach Isn't Always That Easy

Customers today continue to demand more – including more responsive service and in more ways than just voice. In fact, according to Econsultancy’s Multichannel Retail Survey, 39 percent of participants said that it is “very important” to be able to interact with companies using different channels. Engaging via a cross-channel interaction builds on customer behavior both past and current. Today,...
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