Hangout on Air: Ask the SBA Administrator

Hangout on Air: Ask the SBA Administrator

Hangout on Air: Ask the SBA Administrator

Maria Contreras-Sweet, leader of the +U.S. Small Business Administration and the voice of small business in President Obama’s Cabinet, will join the Google Small Business Community (http://goo.gl/1Zd9D5) ​on August 27th at 4:30 PM ET / 1:30 PM PT for a live Hangout on Air answering questions about how SBA can help you start and grow your business. RSVP and submit your questions from now up until the day and hour of the Hangout. *Note: This is a live event.*

By Vocalcom

A Closer Look at Why Complexity is Today's Biggest Multi-Channel Challenge

If you’re involved in the contact center industry, you’ve most likely heard the customer request for multi-channel customer service; however, 40 percent of companies aren’t hearing their customers clearly. According to Econsultancy’s Multi-Channel Customer Experience Report, 40 percent of organizations say that complexity prevents them from improving their multi-channel service or from considering more advanced call center applications, solutions and...
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