Hangout on Air: Getting Started with AdWords

Hangout on Air: Getting Started with AdWords

Hangout on Air: Getting Started with AdWords

You're ready to take the next step and reach the people who are searching for your products and services - now what? Join the Google Small Business Community (http://goo.gl/1Zd9D5) on Wednesday, September 10 for a Hangout on Air with a +Google Ads expert. We'll be answering your questions about getting started with #AdWords , best practices and more. RSVP and submit your questions in the comments.

By Vocalcom

How to Measure First Call Resolution

Contact center agents handle a high volume of customer service interactions on any given day, making efficiency a challenge. Many contact centers place a great emphasis on first call or contact resolution, also known as FCR, demanding that agents do all they can to resolve cases quickly. The trouble is that all too often, the quality of the customer experience...
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