Hawaiian Blessing from Danny and Annie Akaka

Hawaiian Blessing from Danny and Annie Akaka

Hawaiian Blessing from Danny and Annie Akaka

Peter Coffee, VP for Strategic Research, Salesforce, introduces Danny and Annie Akaka, who perform a Hawaiian blessing during the Dreamforce '14 Keynote pre-show.

By Vocalcom

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Call center interactions involve more than just having the ability to speak with customers. It also involves the ability to effectively answer inquiries, resolve concerns and consistently deliver valuable, top-quality performance. The importance of this is pretty self-explanatory; many customers will stop doing business with a company strictly due to a poor customer service experience. In fact, 89 percent of...
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