Hawaiian Blessing from Danny and Annie Akaka

Hawaiian Blessing from Danny and Annie Akaka

Hawaiian Blessing from Danny and Annie Akaka

Peter Coffee, VP for Strategic Research, Salesforce, introduces Danny and Annie Akaka, who perform a Hawaiian blessing during the Dreamforce '14 Keynote pre-show.

By Vocalcom

Voice Channel Still Dominates in Customer Service

With the numerous channels used for customer service these days, one might question if the traditional voice channel will one day become obsolete. Do customers really want to call for service instead of sending a quick tweet? Wouldn't a short email or text message yield a quicker answer? Customer service efficiency on any of these channels depends on a brand's...
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