Hero K12 Story teaser 1

Hero K12 Story teaser 1

Hero K12 Story teaser 1

Be inspired by Hero K12, a Marketo customer, who is helping educators build a better tomorrow for students starting today. Allowing for recognition of students in a positive way, Hero K12 helps create opportunities for believing in children struggling to believe in themselves. View the teaser trailer to get excited about the inspiration premiering at Summit!

By Vocalcom

Top 3 Best Practices for Effective Call Quality Monitoring

Contact center agents bear the great responsibility of managing customer service issues on a steady basis. One of the best ways for contact center managers to ensure that agents are providing the best service possible is to monitor the quality of their interactions with customers, yet some contact centers do not take a thorough approach for determining best practices. So...
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