Hoffman's Hot Seat: Adapting to Changing Customer Behaviors and Preferences

Hoffman's Hot Seat: Adapting to Changing Customer Behaviors and Preferences

Hoffman's Hot Seat: Adapting to Changing Customer Behaviors and Preferences

1to1 Media's Tom Hoffman speaks with Mike Hennessy, Vice President of Marketing and Alliances at IntelliResponse, about how customer service teams must adjust to evolving customer behaviors and interests, including the ability to deliver self-service capabilities in the channels customers prefer.

By Vocalcom

Developing Effective Telemarketing Software

One thing that all industries have in common is the need to expand and develop their customer base. There’s a great number of ways to go about this, from more archaic advertisements to simple word of mouth.     Whichever way you slice it, it is important that you take an active role in furthering your business’ name to bolster...
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