Hoffman's Hot Seat: Adapting to Changing Customer Behaviors and Preferences

Hoffman's Hot Seat: Adapting to Changing Customer Behaviors and Preferences

Hoffman's Hot Seat: Adapting to Changing Customer Behaviors and Preferences

1to1 Media's Tom Hoffman speaks with Mike Hennessy, Vice President of Marketing and Alliances at IntelliResponse, about how customer service teams must adjust to evolving customer behaviors and interests, including the ability to deliver self-service capabilities in the channels customers prefer.

By Vocalcom

10 Tips to Reduce Customer Churn: Part 2

As described in our previous blog post, brands nowadays must take proactive measures to satisfy customers and gain their long-term loyalty. To reduce customer churn, it's vital to focus on how the customer experience as a whole may be improved at various touchpoints. Here are five more tips to consider in order to reduce customer churn. Exceed customer expectations through...
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