Hoffman's Hot Seat: Simplifying and Enhancing the Customer and Agent Experience

Hoffman's Hot Seat: Simplifying and Enhancing the Customer and Agent Experience

Hoffman's Hot Seat: Simplifying and Enhancing the Customer and Agent Experience

1to1 Media's Tom Hoffman catches up with Jeff Foley, Director of Product Marketing at Pegasystems, regarding steps that can be taken to simplify and improve the customer experience as well as the agent experience in support interactions, including placing relevant customer data in the hands of agents.

By Vocalcom

CEOs Who Engage in Social Service, Sharing are Considered Better Leaders

William Shakespeare famously wrote, “Uneasy lies the head that wears a crown.” That guy might have been onto something. For many CEOs, the business of overseeing an entire company – making personnel and staffing decisions as well as making sure that general daily tasks are completed – leads to the question of whether or not a CEO is a “relatable...
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