Hoffman's Hot Seat: Simplifying and Enhancing the Customer and Agent Experience

Hoffman's Hot Seat: Simplifying and Enhancing the Customer and Agent Experience

Hoffman's Hot Seat: Simplifying and Enhancing the Customer and Agent Experience

1to1 Media's Tom Hoffman catches up with Jeff Foley, Director of Product Marketing at Pegasystems, regarding steps that can be taken to simplify and improve the customer experience as well as the agent experience in support interactions, including placing relevant customer data in the hands of agents.

By Vocalcom

How Travel Agencies Can Leverage a Unified Digital Call Center

Travel agencies can either be a customer’s best friend or worst enemy. Snagging that last minute flight or booking hotel rooms for vacations can oftentimes be a stressful process. Because of this, it can unfortunately be associated as something that your customers just want to get done and over with. However, with the right solution, you can take your customers...
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