Hoffman's Hot Seat: Simplifying and Enhancing the Customer and Agent Experience

Hoffman's Hot Seat: Simplifying and Enhancing the Customer and Agent Experience

Hoffman's Hot Seat: Simplifying and Enhancing the Customer and Agent Experience

1to1 Media's Tom Hoffman catches up with Jeff Foley, Director of Product Marketing at Pegasystems, regarding steps that can be taken to simplify and improve the customer experience as well as the agent experience in support interactions, including placing relevant customer data in the hands of agents.

By Vocalcom

Are You Ready For Your Next Disaster?

While it isn’t what any company, organization or individual likes to hear, disasters do happen. Power surges can easily and instantaneously wipe out systems; meanwhile, natural disasters can take down entire coasts. Your servers may go down and mice could chew through important wires that could cripple your computers. There is no trick to avoiding or navigating these potentially catastrophic...
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