Holiday Marketing in a Minute

Holiday Marketing in a Minute

Holiday Marketing in a Minute

According to Twitter, 95% of their users are planning to shop at small retailers this holiday season. Watch this highlight reel of our Hangout on Air with Twitter. You can find the full Hangout on Air here: http://youtu.be/4dkDoXhjXME Join the Google Small Business Community: http://g.co/gsbc

By Vocalcom

The Double A's of Customer Complaints: Acknowledge and Apologize

Understanding, sympathy, empathy and compassion – these are all valuable and necessary traits for a customer service rep; however, these emotions can easily get lost while interacting with a particularly rowdy customer. Even more, today’s call center interaction is much different than that of yesteryear, where it now involves multiple lines of communication, including social, Web and mobile. To ensure...
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