Holiday Trends for Small Business

Holiday Trends for Small Business

Holiday Trends for Small Business

Joe DeMike from the Google Global Customer Experience team gave us some excellent advice on building your game plan for business success this holiday season using mobile trends, remarketing, incentives and breadcrumbs. Join the Google Small Business Community: http://g.co/GSBC

By Vocalcom

Great Power and Great Responsibility: Social Media as a Call Center Solution

There’s a universal feeling of frustration in being told to “Please hold” until an important question can be answered. In today’s social media-driven market, we have been conditioned to want answers immediately. Luckily, that immediacy can be found when virtual call centers utilize the power of online services such as Facebook or Twitter to increase customer satisfaction. Recent data shows...
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