Holiday Trends for Small Business

Holiday Trends for Small Business

Holiday Trends for Small Business

Joe DeMike from the Google Global Customer Experience team gave us some excellent advice on building your game plan for business success this holiday season using mobile trends, remarketing, incentives and breadcrumbs. Join the Google Small Business Community: http://g.co/GSBC

By Vocalcom

5 Ways to Use IVR Systems to Drive Great Customer Experiences

Automated customer service is increasingly becoming the future of customer experience. As customers continue to seek timesaving options that still deliver efficient service, brands are challenged to meet such demand with advanced technology and optimized contact center practices. One such practice is the adoption of IVR systems, or interactive voice response, which are essentially telephony menu systems that use either...
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