How can brands use big data effectively? With Shannon Lee

How can brands use big data effectively? With Shannon Lee

How can brands use big data effectively? With Shannon Lee

Robin Carey interviews Shannon Lee, principal at Precision Strategies, about how brands can use big data effectively.

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Driving Sales and Satisfaction with Live Chat

Of the numerous channels used to deliver customer service nowadays, live chat consistently leads with customers. An ATG Global Consumer Trend study found that 90% of customers consider live chat helpful, while a U.S. Wireless Customer Care Full-Service Performance Study found that chat has become a leading contact source for customers, with 42% of customers using a live online chat...
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