How can brands use big data effectively? With Shannon Lee

How can brands use big data effectively? With Shannon Lee

How can brands use big data effectively? With Shannon Lee

Robin Carey interviews Shannon Lee, principal at Precision Strategies, about how brands can use big data effectively.

By Vocalcom

Deploying Your Agents Absolutely Anywhere

It used to be the case that every contact center needed to be contained in one physical building in which every employee worked nine to five. But oh, how things have changed. Not only do customers want and expect to be able to reach a contact center agent beyond the regular office hours (many expect 24/7/365 support), but, as a...
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