How can brands use big data effectively? With Shannon Lee

How can brands use big data effectively? With Shannon Lee

How can brands use big data effectively? With Shannon Lee

Robin Carey interviews Shannon Lee, principal at Precision Strategies, about how brands can use big data effectively.

By Vocalcom

Let Your Employees Relax in a Virtual Call Center

While every call center agent strives to be as helpful as possible when addressing customer issues, there can be a certain amount of stress that comes along with life in the traditional call center. The stresses of a daily commute and interoffice politics, for example, have been shown to make life difficult in the call center. In general, ‘job pressure’...
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