How can brands use big data effectively? With Shannon Lee

How can brands use big data effectively? With Shannon Lee

How can brands use big data effectively? With Shannon Lee

Robin Carey interviews Shannon Lee, principal at Precision Strategies, about how brands can use big data effectively.

By Vocalcom

Cloud Migration is Still the Future of the Contact Center

For several years now, cloud migration has been a hot topic across multiple industries, offering the promise of greater flexibility, scalability, and security at greatly reduced costs to companies. These tremendous benefits took the contact center industry by storm, resulting in a booming trend for the adoption of cloud-based contact center solutions. According to DMG Consulting, between 2008 and 2012,...
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