How Cortana Comes to Life in Windows 10

How Cortana Comes to Life in Windows 10

How Cortana Comes to Life in Windows 10

Marcus Ash from the Windows team discusses the history of Cortana and how the personal assistant comes to life in Windows 10.

By Vocalcom

Top 10 Customer Engagement Trends for 2016 - Part 2

As described in our previous blog post, contact centers are set to experience shifts in customer engagement strategy in 2016. Here are the remaining five trends to follow in the new year. Big data. With big data analytics, companies are able to analyze a mix of complex data sets from various sources to gain critical insights into customer behavior. This...
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