How Do I: Implement the Standard Journal Pattern in Microsoft Dynamics NAV 2015

How Do I: Implement the Standard Journal Pattern in Microsoft Dynamics NAV 2015

How Do I: Implement the Standard Journal Pattern in Microsoft Dynamics NAV 2015

This video demostrates how to implement the standard journal pattern in Microsoft Dynamics NAV 2015, For more information please visit our Getting Ready page here https://mbs.microsoft.com/partnersource/northamerica/readiness-training/readiness-training-news/GetReadyforMicrosoftDynamicsNAV

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The Double A's of Customer Complaints: Acknowledge and Apologize

Understanding, sympathy, empathy and compassion – these are all valuable and necessary traits for a customer service rep; however, these emotions can easily get lost while interacting with a particularly rowdy customer. Even more, today’s call center interaction is much different than that of yesteryear, where it now involves multiple lines of communication, including social, Web and mobile. To ensure...
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