How Do I Set up Office 365 Single Sign On in Microsoft Dynamics NAV 2015

How Do I Set up Office 365 Single Sign On in Microsoft Dynamics NAV 2015

How Do I Set up Office 365 Single Sign On in Microsoft Dynamics NAV 2015

This video demostrates how to set up Office 365 Single Sign On in Microsoft Dynamics NAV 2015 using the set NAV Single Sign On with Office 365 cmdlet. For more information, please visit our Getting Ready page here https://mbs.microsoft.com/partnersource/northamerica/readiness-training/readiness-training-news/GetReadyforMicrosoftDynamicsNAV

By Vocalcom

7 Ways to Optimize First Call Resolution KPIs

Of all the metrics measured in contact centers to improve customer service, first call resolution, or FCR, remains a frontrunner. Also known in today's omnichannel world as "first contact resolution," the principle of resolving a customer's issue quickly and thoroughly essentially defines great customer experience while further cutting costs and increasing efficiency for contact centers. However, when time is so...
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