How Do People Really Choose?

How Do People Really Choose?

How Do People Really Choose?

Understand what customers value from marketers, based on the kind of decisions they make.

By Vocalcom

6 Tips for Using Gamification to Drive Call Center Success

Motivating call center agents is important to keeping them happy and productive. After all, your brand’s customer service success relies heavily upon the performance of your agents, so any tools or practices that keep them empowered benefit your company and your customers alike. One such tool is gamification, a popular trend in call centers that uses game-like processes to drive,...
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