How Omnistream SILK runs SAP HANA

How Omnistream SILK runs SAP HANA

How Omnistream SILK runs SAP HANA

The Omnistream solution: Chinese retailers have experienced massive growth in the last five years. They have incurred a lot of infrastructure debt as a result (eg a beauty retailer who grew via acquisitions now owns hundreds of POS systems). Our mission is to enable specialty retailers to bring a VIP experience to their customers without having to overhaul their fragmented systems. Our plug and play engine allows retailers to bring the following benefits to all point-of-purchases instantly.

By Vocalcom

6 Tips for Optimizing the Voice Channel

In the modern landscape of omnichannel customer service, the traditional voice channel remains a preferred contact channel among customers. As described in the previous blog post, many customers turn to the voice channel for the reassurance of talking to a live agent. Some customers find the channel simpler to use than others, while some may seek a personal, humanized experience...
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